The basics of building a Guest Experience (GX) design

According to virtually all consumer data the overwhelming majority of guests of hotels and lodges are unimpressed with their stay. These very customers complain wildly to friends and not surprisingly powerful social rating platforms including yelp and trip advisor. Despite the fact that their very guests have told them what they hate most hotels and [...]

By | June 23rd, 2016|podcast|Comments Off on The basics of building a Guest Experience (GX) design

Introduction the What Customers Crave Podcast Series

This podcast has been produced to provide real-world actionable insights on how to drive revenue, profit and customer experience using the latest science of customer experience design. This episode is a brief introduction to the upcoming series. Each podcast is about 15 min. long and is specifically designed to give you the most amount of [...]

By | June 20th, 2016|podcast|Comments Off on Introduction the What Customers Crave Podcast Series